Privacy Policy

Voyage & Vault Removals and Storage (“Voyage & Vault”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we handle personal information when you use voyageandvault.co.za or submit a quote, calculator summary, or contact enquiry.

We process personal information in line with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA) and related guidance, as far as it applies to our operations.

Depending on the form or channel you use, we may collect:

• Name and contact details (phone number and email address)
• Collection and delivery addresses, property type, and access notes (for example stairs, lifts, or parking)
• Move, storage, or freight details — including preferred dates, service type, inventory or volume estimates, and calculator inputs
• Messages or notes you choose to include in an enquiry
• Basic technical data such as browser type or approximate device information that may be generated when you use the site (for security and reliable delivery of pages)

We do not ask for payment card details through the public website quote forms.

We use the information you provide to:

• Respond to quote requests and contact enquiries
• Prepare estimates, confirm details, and arrange removals, Vault Cubes, storage, or scheduled freight where you proceed with us
• Send you a summary PDF or follow-up message related to your enquiry
• Improve our quoting process and keep records needed for operations and legitimate business administration
• Comply with legal obligations where they apply

We do not sell your personal information. We do not use quote-form details for unrelated marketing lists without a clear basis to do so.

When you submit a quote or contact form, we process your information because it is necessary to take steps at your request before a possible contract, and/or because you have provided the information for that purpose. We may also process information where we have a legitimate interest in running and securing our website and business, provided that does not override your rights.

We share personal information only as needed to handle your enquiry or deliver a service, for example:

• Our team members who prepare quotes and schedule jobs
• Trusted service providers who help us operate the website or send enquiry emails (such as an email delivery provider), under appropriate arrangements
• Operational partners involved in fulfilling a booked move or storage service, where relevant to your job
• Professional advisers or authorities where required by law

We do not share enquiry details publicly.

We keep quote and contact enquiry records for as long as reasonably needed to respond to you, complete a related booking, handle follow-up questions, and meet ordinary business or legal record needs. When information is no longer required, we take steps to delete or de-identify it where practical.

We take reasonable technical and organisational steps to protect personal information against loss, misuse, and unauthorised access. No online transmission or storage system is completely secure; please use care when sending sensitive details over email or messaging apps.

Subject to POPIA and applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate information, or object to certain processing. You may also lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been mishandled.

To exercise your rights in relation to Voyage & Vault, contact us using the details below. We may need to verify your identity before responding.

Our site may use cookies or similar technologies that are necessary for the website to function reliably. We do not run heavy third-party advertising trackers as part of the core quote experience. If we add analytics or similar tools later, we will update this policy and, where required, provide appropriate notice or choices.

Our website and quote tools are intended for adults arranging moves or storage. We do not knowingly collect personal information from children for marketing purposes.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Please review it periodically if you submit new enquiries.

Responsible party for this website: Voyage & Vault Removals and Storage, Weltevreden Park, Johannesburg, South Africa.

Questions about these terms or your personal information? Reach us via Contact, email info@voyageandvault.co.za, or phone 083 356 3861.

You can also read our Terms of Service.