Terms of Service

This website is operated by Voyage & Vault Removals and Storage (“Voyage & Vault”, “we”, “us”, or “our”), based in Weltevreden Park, Johannesburg, South Africa. We provide residential and commercial removals, storage, and related logistics services.

These Terms of Service (“Terms”) apply when you browse this site, use our calculators, or submit a quote or contact enquiry. By using the site, you agree to these Terms.

You may use this site for lawful, personal, or business purposes related to learning about our services and requesting quotes. Please do not misuse the site — including attempting to disrupt it, scrape it aggressively, submit false or harmful content, or use it for unlawful activity.

We may update content, features, or availability of the site from time to time without notice. We aim to keep information accurate, but website copy is general information and may not cover every situation.

Our volume calculators, pallet tools, and online quote forms are provided to help you plan and request a quote. Outputs and summaries are estimates or enquiry summaries only. They are not an automatic binding contract, fixed price, or guaranteed booking.

Final pricing, availability, and job acceptance depend on our review of your details — including addresses, access, inventory, timing, and any site visit or clarification we may need. A move, storage booking, or freight arrangement is only confirmed once we have agreed terms with you in writing (for example by email, WhatsApp, or a formal quote acceptance).

You are responsible for providing accurate and complete information when you request a quote or book a service. That includes contact details, collection and delivery addresses, property access (stairs, lifts, parking, narrow roads), inventory or volume estimates, and preferred dates.

If details change or were incomplete, we may need to revise pricing, timing, or whether we can proceed. Delays or extra costs arising from inaccurate information may need to be discussed with you before we continue.

Service standards, packing options, storage conditions, and any goods-in-transit or related cover are governed by the specific quote or service agreement for your job — not solely by website marketing copy.

Where insurance or cover is mentioned on this site, it is a general description only. Cover limits, exclusions, and claims processes depend on the applicable policy and the details of your booking. Ask us if you need clarity before you confirm a job.

We take care with the information on this site, but we do not warrant that every page is complete, current, or free of minor errors. To the extent permitted by South African law, Voyage & Vault is not liable for loss arising solely from your use of website content, calculator estimates, or temporary unavailability of the site.

Nothing in these Terms excludes liability that cannot lawfully be limited — including liability for gross negligence or where consumer protections under applicable law apply.

The Voyage & Vault name, logos, website design, text, and images on this site are owned by us or used with permission. You may not copy, reuse, or redistribute site content for commercial purposes without our prior written consent, except for ordinary personal use or fair dealing allowed by law.

How we collect and use personal information from quote and contact forms is explained in our Privacy Policy. By submitting an enquiry, you acknowledge that policy.

We may update these Terms occasionally. The “Last updated” date at the top of this page will change when we do. Continued use of the site after an update means you accept the revised Terms for future use of the website.

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from your use of this website will be subject to the jurisdiction of the South African courts, without limiting any consumer rights you may have.

Questions about these terms or your personal information? Reach us via Contact, email info@voyageandvault.co.za, or phone 083 356 3861.